FAQ

Where can I send an order, and is delivery charged?

We ship only to United States addresses. Every US order receives free Standard Shipping. Applicable sales taxes are shown separately in checkout rather than being included in a promise of tax-free shopping.

How many business days should I allow?

Processing takes 1–2 business days and estimated transit after dispatch is 4–6 business days. Weekends and US federal holidays do not count. Allow for carrier interruptions, since these ranges are not guaranteed delivery appointments.

How will I follow a shipment?

A dispatch message sent to the order email includes tracking information. The first carrier scan can take time to appear. If a parcel seems stalled or missing, give support both the purchase reference and tracking details so the delivery can be investigated.

Can support change an order before it leaves?

Please contact us without delay about a cancellation, product change or address correction. We check whether fulfillment can still be adjusted, but do not guarantee that a request arrives in time. Address corrections are not assured after dispatch, and shipped goods follow the return policy.

How do I return something or request an exchange?

Make the request within 30 days after delivery and provide purchase evidence. Unwanted goods should be unused, in original condition and in their original packaging. We arrange and pay for an eligible return. An exchange requires the replacement to be available, and support must provide instructions before you send the parcel.

What should I do about damage or the wrong contents?

Send the order reference, an explanation and relevant photos. We will assess the issue and arrange the appropriate remedy, including merchant-paid eligible return postage. Normal change-of-mind conditions do not remove consumer rights relating to faulty, missing or incorrectly supplied items.

When will an approved refund be processed?

Once the returned goods are received, inspected and approved, we issue the refund to the original payment method within 10 business days. Your bank or payment provider may need an additional period to post it to the account.

Which payment choices are accepted?

Use the payment methods displayed in the current USD checkout. The Payment Policy explains credit and debit card processing; individual network availability and approval depend on the enabled checkout options and your provider. Support never needs your complete card details.

Will every accessory fit every bottle or tumbler?

Do not assume universal compatibility. Check the relevant Simple Modern model, size, included pieces, care directions and safety notes in the product listing. Specifications for a bottle, a tumbler or a bag apply to that item, not automatically to the entire range.

How can I reach the merchant?

The contact block below contains this store's email, telephone and company address. Customer service is available Monday to Friday, 9:00 AM–5:00 PM (America/New_York). A clear order reference and question help us review the correct purchase.